Policies

The following policies are in place for registration in Ottawa Swimming's programs. Our goal is to build in financial protections for everyone involved.

Refunds

• • There are no refunds on program registration but your spot is transferable to another individual. 

Coaching

• Our coaches are passionate and dedicated to supporting your training and development. On rare occasions urgent circumstances may mean the coach is unable to make it to the pool (eg weather conditions). In such a case, and it happens very rarely, a printed workout will be shared with members and an experienced member will step up to answer questions at the start of the swim.

Public Health Closures

• • If the pools are closed by public health before our launch, you will receive two months membership in our online fitness program (strength, mobility, yoga, spin) which would launch under such circumstances. This would be a $120 value and be in lieu of swimming and in return for your initial payment of $88.14. The initial payment cannot be refunded.

  • If the pools are closed after the start of the season by public health we will pause any remaining payments. There are no refunds for partial months or completed payments. 

  • What if public health lowers the number of swimmers we are permitted in the pool mid-season?

    • Priority will be given to those first to register. 

    • Those that do not continue to swim will have their payments paused.

    • Lower ratios means a higher cost per swim as we must meet our own costs as an organization. 

    • Those that continue to swim will continue the monthly payments until the original payment plan is complete. After that a supplemental payment plan will be initiated to cover the extra cost for the low ratio period which we expect to be approximately $40 per month. 

    • If ratios are lowered before the start of the season, those later registrants who will not be swimming due to ratios will receive two months membership in our online fitness program ($120 value) in lieu of swimming and in return for your initial payment of $88.14. The initial payment cannot be refunded. Their payment plan will be frozen so no other payments are taken.