Policies

The following policies are in place for registration in Ottawa Swimming's programs. Our goal is to build in financial protections for everyone involved.

Refunds

• • There are no refunds on program registration but your spot is transferable to another individual. 

Coaching

• Our coaches are passionate and dedicated to supporting your training and development. On rare occasions urgent circumstances may mean the coach is unable to make it to the pool (eg weather conditions). In such a case, and it happens very rarely, a printed workout will be shared with members and an experienced member will step up to answer questions at the start of the swim.

Public Health Closures

• • If the pools are closed by public health before our launch, you will receive a full refund on your registration.

  • We will launch an online fitness program that will feature spinning, strength, mobility and yoga and would encourage our members to take part to support their continued health and wellbeing and that of our team.

  • If the pools are closed after the start of the season by public health you will receive a pro-rated refund. 

  • What if public health lowers the number of swimmers we are permitted in the pool mid-season?

    • Priority will be given to those first to register. 

    • We will explore two options: 1) a system of alternating weeks so all can continue swimming and/or 2) a value added payment to allow for weekly swims in the smaller group.