Public Health Closure Policy

The following policies are in place for registration for the 2021-22 swim season. Our goal is to build in financial protections for everyone involved.

    • There are no refunds on program registration but your spot is transferable to another individual or you can transfer to our programming at Ottawa Online Fitness which includes daily online fitness classes and personal coaching.

    • Public Health Closures

      • If the pools are closed by public health before our launch, you will receive two months membership in our online fitness program ($120 value) in lieu of swimming and in return for your initial payment of $88.14. The initial payment cannot be refunded.

      • If the pools are closed after the start of the season by public health we will pause all payments. There are no refunds for partial months.

      • What if public health lowers the number of swimmers we are permitted in the pool mid-season?

        • Priority will be given to those first to register.

        • Those that do not continue to swim will have their payments paused.

        • Lower ratios means a higher cost per swim as we must meet our own costs as an organization.

        • Those that continue to swim will continue the monthly payments until the original $440.70 plan is complete. After that a supplemental payment plan will be initiated to cover the extra cost for the low ratio period which, based on 2020, we expect to be $40 per month.

        • If ratios are lowered before the start of the season, those later registrants who will not be swimming due to ratios will receive two months membership in our online fitness program ($120 value) in lieu of swimming and in return for your initial payment of $88.14. The initial payment cannot be refunded. Their payment plan will be frozen so no other payments are taken.